Knowledgebase
Knowledgebase
How to perform a WinTech Removal
Posted by on 20 October 2010 05:09 PM

 

This document is designed to assist an operator in repairing or removing solely the DPMS2 version of McAfee Endpoint Encryption.

It is not intended to support any other version.

This document requires access to a Safetech/Wintech bootable CD - Guide here. Click this link to download a zipped .iso image of the Safetech/WinTech disc.


Steps required for DPMS2 McAfee Endpoint Encryption – “WinTech Removal”  


1..... Boot the WinTech CD

2..... Start WinTech and Authenticate From SBFS

3..... Start WinTech and Authenticate From Database

4..... Remove EEPC

 

N.B. You must also have the .sdb file supplied by Support on the root of your USB disk if you have been instructed to “Authenticate From Database” – details on section 3.

1.    Boot the WinTech CD

Boot into the SafeTech/Wintech CD… and choose option 2 to start Wintech…

Option 2 selection

Wintech will start (It’s a BartPE with Safeboot plugin installer, it will look like a normal Windows XP start-up routine)

WinTech Booting

Wintech is booting…

Booting

Choose “No to starting “Network Support”

Network Support?


2.    Start WinTech and Authenticate From SBFS


Safeboot Support will have either instructed you to “Authenticate From SBFS” if you are able to use your existing username and password at the Pre-Boot stage, or else you will have been instructed to “Authenticate From Database” for which you will have been supplied a .sdb file for your machine via a link in an email.

This section assumes you will authenticate using your username and password.

From the “Go” menu at the bottom left of your screen, start “SafeBoot WinTech”

Start,Progrmas,Wintech


Enter the Authorisation Code for today (it is a four digit number that changes every day, ask contact Support for the relevant code)

Authorisation Code

You will need to “authenticate” to SafeBoot so that you can read the contents of the encrypted drive, so from the menu at the top of the screen choose “WinTech / Authenticate From SBFS”

Authenticating

Choose “Password Only Token” and click “OK”

Password Only Token

You will be presented with the McAfee Endpoint Encryption logon screen, please enter your normal (working) SafeBoot / McAfee Endpoint Encryption credentials that you would normally use at the pre-boot stage (before Windows boots)

Look at the bottom-right of your screen, you will see that you are “Authorised” which means you have entered the correct daily authorisation code.

Once you have entered your credentials, click on “OK”

Authenticating

Look at the bottom-right of your screen, you will now see that not only are you “Authorised” (because of the correct daily authorisation code being entered) you will also be “Authenticated” because you have successfully logged into you encrypted drive (SafeBoot).

Auth and Authe

NB. If you are NOT both “Authorised” AND “Authenticated” do not proceed any further and contact Safeboot Support for advice. The next step would be for them to supply you with a unique “Database File” also known as an “.sdb file” which you will be able to use to authenticate to the machine. The instructions for use of this file are covered in the next section (3).

From the top of the screen, choose the “Algorithm” menu and choose “Select Alg”

Select Algorithm

Select the “SafeBoot FIPS AES (256 bit)” algorithm and click “OK”

Selecting SafeBoot Algorithm

If you have successfully authenticated please now skip to section 4 “Remove EEPC”.


3.    Start WinTech and Authenticate From Database


Safeboot Support will have either instructed you to “Authenticate From SBFS” if you are able to use your existing username and password at the Pre-Boot stage, or else you will have been instructed to “Authenticate From Database” for which you will have been supplied a .sdb file for your machine over email. 

This section assumes you will authenticate using the .sdb file supplied by Safeboot Support. As described in section 1 please ensure that you have inserted the USB disk containing the .sdb file (at the root of the USB disk) BEFORE you boot the machine with the WinTech CD or else the USB disk will not be seen by WinTech.

From the “Go” menu at the bottom left of your screen, start “SafeBoot WinTech”

Start,Progs

Enter the Authorisation Code for today (it is a four digit number that changes every day, ask contact Support for the relevant code)

Authorisation Code

Look at the bottom-right of your screen, you will see that you are “Authorised” which means you have entered the correct daily authorisation code.

Auth No Auth

You will now need to “authenticate” to SafeBoot so that you can read the contents of the encrypted drive, so from the menu at the top of the screen choose “WinTech / Authenticate From Database”

Auth from DB

A dialog box will open prompting you to choose the location of your .sdb file – As per the screenshot you should be able to select the USB disk from the drop down:

Select Location

Once you have selected the USB disk you should be able to select the .sdb file as shown below:

Selecting SDB

You will be presented with a “Select Machine” dialog box, make sure that this machine name matches what you expect it to be and press “OK”.

Selecting Machine

Look at the bottom-right of your screen, you will now see that not only are you “Authorised” (because of the correct daily authorisation code being entered) you will also be “Authenticated” because you have successfully logged into you encrypted drive (SafeBoot).

Auth & Auth

NB. If you are NOT both “Authorised” AND “Authenticated” do not proceed any further and contact Safeboot Support for advice.

From the top of the screen, choose the “Algorithm” menu and choose “Select Alg”

Select Algorithm

Select the “SafeBoot FIPS AES (256 bit)” algorithm and click “OK”

Selecting SafeBoot Algorithm


4.    Remove EEPC


From the top of the screen, choose the “WinTech” menu and choose “Remove EEPC”

Remove EEPC

Select the “Remove EEPC” button…

Remove EEPC

The McAfee “Endpoint Encryption for PC” product will now be removed from the machine. However, the disk will be decrypted first. The progress of this is shown in the numbers of seconds it will take to complete.

Time Remaining


Once complete you will be shown a removal complete message. It is now safe to restart your computer by choosing “File, Exit” from the WinTech menu, and then “Go, Shutdown, Shutdown” - Please make sure that the Network cable is pulled out and/or the Wireless network card is switched off/disabled. (On many laptops there is a physical switch that can be slid into the "Off" position).

Restart the machine and go back into Windows as normal... when Windows is back up:

Click on Start, Run... type cmd and press enter - this will open a command prompt window. (If you do not have access to the "Run..." button or cannot see it, look for a black icon on your start menu called "Command Prompt."

Looking at the screenshot below, navigate to the McAfee Endpoint Encryption for PC install location and run the uninstaller to complete the removal of the software from the PC, using the five commands listed below.

SbSetup.exe -Uninstall

Command 1.) cd\    Press Enter

Command 2.) cd "Program Files"    Press Enter

Command 3.) cd "McAfee"    Press Enter

Command 4.) cd "Endpoint Encryption for PC"    Press Enter

Command 5.) SbSetup.exe -Uninstall    Press Enter

The McAfee Endpoint Encryption installer will now complete the uninstallation of the software, after a period of around 30-60 seconds you will be prompted to restart your machine. Reboot your machine as prompted to finish removing the software and re-insert your network cable.

 

            ---   Procedure Ends   ----

 

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